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Families First

Families First Quality Award for East Riding

East Riding of Yorkshire Council’s Families Information Service Hub (FISH) has achieved a national award for the quality of its service in helping families by providing information, support and advice.

FISH is a free, impartial service which provides a one-stop shop for information on services in the East Riding for  children and young people aged up to 19 years, or up to 25 if they have a special educational need or disability.

The FISH service has recently received the Families First Quality Award provided by the Family and Childcare Trust.

The award was introduced by the National Association of Family Information Services (NAFIS) and the Department for Education (DfE) to support the need to provide parents and carers with accessible, accurate, high quality information about childcare and other services for families.

By achieving the award, the FISH service has demonstrated a level of quality in working with families, successfully engaging parents, carers and children and helping them to access trusted information sources to find a wide range of services, support and advice.

The assessor, Kathy Beevers, said:  “East Riding FISH provided a range of evidence reflecting an effective and highly regarded service.”

Councillor Julie Abraham, East Riding of Yorkshire Council portfolio holder for children, young people and education, said:  “This award is richly deserved and I am delighted that the FISH team has been recognised for the quality of the service it is providing to our families, parents, carers, children and young people.”

Bridget Bennett, the council’s service manager for early years and family support, said:  “Our Families Information Service Hub (FISH) is at the heart of our early years service and is well known and well used by parents, childcare providers and other professional colleagues.  Over the years it has broadened its role and remit but this confirms staff have achieved this award while maintaining the high quality service of which were are very proud.”

The FISH team can be contacted by phone on (01482) 396469 or by email on

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