Beverley care provider's pride after glowing report from inspectors

Staff at a Beverley care company are celebrating after a glowing report from the Care Quality Commission.

Helping Hands, which provides at-home care for customers across Hull and East Yorkshire, was rated good in all areas after a CQC inspection in December.

Branch manager Jennie Falconer said: “I am extremely proud of what the team have achieved in Beverley and Hull. To go from opening our branch just over a year ago to employing 30 carers and providing 350 hours of care - and, of course, passing the CQC inspection with flying colours - is a tremendous achievement for everyone involved. It’s a testament to the work our carers do and really flattering that about 80% or our new customers come as a result of recommendations from existing customers and their families. Helping Hands, based in Butcher Row, opposite Marks & Spencer, is looking to add to its team of carers as customer demand increases in 2020.

Mrs Falconer said: “As a quality care provider we are always on the lookout for good staff. We recruit people with a caring nature along with reliability and flexibility to deliver an excellent service to our customers. In return we offer a generous hourly rate that is extremely competitive.”

INSPECTION SUMMARY
CQC carried out an inspection of this care service on 9th December 2019. This is a summary of what we found.

• Overall rating for this service - Good
• Is the service safe? Good 
• Is the service effective? Good 
• Is the service caring? Good 
• Is the service responsive? Good 
• Is the service well-led? Good

Helping Hands is a family-run business founded in 1989, which now has more than 90 branches nationwide.

Founded by Mary Lee from her kitchen table, Helping Hands is proud to have built its care service on the strength of reputation, recognising it is the quality of carers that matters and so carer’s training and development is a key focus.

The Beverley branch opened in October 2018 and now supports customers across East Yorkshire.

As well as providing all aspects of personal care and medication administration, Helping Hands can help with:

• Household tasks
• Shopping with or for the customer
• Companionship
• Meal preparation
• Assisting to appointments
• Social outings

Anyone interested in finding out more or carers interested in joining the team can visit the branch, call Jennie or Kirsty on 01482 453725 or emailjennie.falconer@helpinghands.co.uk