Customer Services Award

Council celebrates Customer Service Excellence Award 2017

Staff working in the council’s Leisure Centres; Sport, Play and Arts team; and the Countryside Access Team have been awarded the Customer Service Excellence Award, meeting national standards of customer service against five criteria, including:

Customer Insight
Culture of the Organisation
Information and Access
Service Delivery
Timeliness and Quality of Service.

The assessment took place in late April, with visits to East Riding Leisure Beverley, East Riding Leisure Hornsea, East Riding Leisure Bridlington, and South Landing Nature Reserve in Flamborough, where staff and Customer Forum members were interviewed.

The assessor commented that Leisure Facilities, Countryside, and Sport, Play and Arts continue to provide excellent service and are recognised nationally as an example of best practice, confirmed by the range of quality standards and leisure industry awards that they have won in recent years.

Councillor Richard Burton, portfolio holder for leisure, culture and tourism,  commented : “With its innovative approach to the use of technology, the service is a leader in leisure and associated services, improving efficiency and access, and catering for an increasingly diverse customer base. It has expanded services with a widening range of activities and facilities, whilst operating on a reducing budget. It benefits from enthusiastic, well-motivated and dedicated members of staff willing to embrace change for the benefit of customers. Well done to all!”

Within the countryside access team, five market towns have now achieved the “Walkers are Welcome” national accreditation, and the countryside team has completed work to create the Yorkshire Wolds Way, the first of the 15 National Trails to be ‘stile free’. The Local Access Forum provides advice to the team to help them improve service delivery and performance.

Ian Rayner, interim head of culture and customer services, added : “Overall the assessment was an excellent experience. Experience and feedback from the assessment will assist the services in meeting customers’ rising aspirations and the future challenges of delivering an excellent service.”


Latest from Leisure

Yorkshire Day at Sewerby Hall and Gardens

Yorkshire Day at Sewerby Hall and Gardens

Sewerby Hall and Gardens is holding a spectacular celebration of all things Yorkshire with a fun-filled day out for all the family this Yorkshire Day, Tuesday, 1 August. Hosted by the East Riding o...
Flemingate brings the beach to Beverley

Flemingate brings the beach to Beverley

Shake off your beach towel and dig out your bucket and spade … the seaside is coming to Beverley’s Flemingate centre! A giant sandpit filled with four tonnes of special play sand is co...
Celebrate Yorkshire Eve  at East Riding Theatre

Celebrate Yorkshire Eve at East Riding Theatre

It's a whole new tradition - but it's fast catching on; Yorkshire Eve that is! As you'll know, August 1st is Yorkshire Day and last year, Beverley's East Riding Theatre decided ...


Todays Events

Wednesday - 26th

Morning Campers! The British Holiday Camp.

Treasure House, Champney Road, Beverley

Andy Johnson Drama School

East Riding Theatre

Upcoming Events

Thursday - 27th

Afternoon racing at Beverley Racecourse

Beverley Racecourse

Saturday - 29th

10th Dove House 10k Midnight Walk

Starts Beverley Racecourse

Monday - 31st

Yorkshire Eve Celebration

East Riding Theatre

Tuesday - 1st

Roll Up, Roll Up raceday

Beverley Racecourse

Friday - 11th

Charity Auction and Entertainment

Anti Mill Restaurant, Beverley Golf Club

Wednesday - 16th

Flemingate Ladies' Day

Beverley Racecourse